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The technological divide between customers and banks is only widening. While customers are increasingly requiring a more convenient and efficient experience, a recent KPMG report suggests that 57% of banking institutions are currently only in the planning or evaluation stages of upgrading their legacy IT systems. The disconnect is glaring. As more fintech alternatives enter the market, one of their core characteristics—ease of adoption and use—will eventually show customers that banking and borrowing don’t necessarily need to be complicated nor rigid. This guide will detail how the fastest and most cost-effective way for banks to succeed is to proactively establish themselves within the digital customer experience, relying on automated, responsive technology platforms to showcase their services, people, and brand.